Award winning Visitor Information Centres on the Fraser Coast

Fraser Coast Tourism and Events operates three visitor information centres in Maryborough, Hervey Bay and Hervey Bay Airport and services a network of other centres throughout the region. The visitor centres are staffed seven days a week, grossing nearly $950,000 in tours, merchandise and product sales on behalf of partners and are an increasingly important channel to market.

We work continually to ensure our staff and volunteers understand every aspect of Fraser Coast tourism product.

Our team at the Hervey Bay Visitor Information Centre have become known as one of the best Visitor Information Centres in Queensland and Australia with the following awards:

  • Gold award for Visitor Information Services at the 2016 Queensland Tourism Awards
  • Bronze award for Visitor Information Services at the 2016 Australian Tourism Awards
  • Bronze award for Visitor Information Services at the Queensland Tourism Awards
  • Gold award for Visitor Information Services at the Queensland Tourism awards
  • Multiple awards at the Queensland Information Centre Awards (QICA) for areas across customer services, business planning and innovation, tourism excellence and marketing.

Volunteer with us and connect with visitors

Our team is always on the look out for local ambassadors to help provide quality services to tourists and visitors and attend to enquiries with high standards of customer service.  If this sounds like something you'd love to be a part of, you can contact our visitor services manager on 4196 9600.

Visit one of our centres

Hervey Bay: 227 Maryborough-Hervey Bay Road

Maryborough: 388 Kent Street

Tiaro: Mayne Street

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